Return and Refund Policy

At Expert Custom Boxes, we specialize in creating customized products based on client specifications. While we strive for complete customer satisfaction, the following return and refund guidelines apply:

1. Return & Exchange Eligibility

We accept:

• Returns for defective or incorrect products
• Exchanges for eligible items

2. Product Condition

To qualify for a return or exchange, products must:

• Be new, unused, and in their original packaging
• Show no signs of use or damage caused by the customer

3. Return Window

• Requests for returns or exchanges must be made within 15 days of delivery.

4. Reporting Issues

• For defective or incorrect products, please contact us within 3 business days of receiving your order:
  • Email: [email protected]
  • Phone: +1 (312) 280-5876

5. Return Method

• All returns must be sent by mail.
• Customers are responsible for arranging and paying for return shipping.

6. Return Shipping & Labels

• Return shipping costs are borne by the customer.
• We do not provide prepaid return labels.

7. Restocking Fee

• A restocking fee ranging from 15% to 40% of the product price, depending on the product type and order specifications.

8. Refund Processing Time

• Refunds are processed within 7–10 business days after receiving and inspecting the returned product.
• Refunds will be issued to the original payment method.

9. Important Notes

• Custom products are generally not eligible for return unless defective or incorrect.
• We reserve the right to refuse returns that do not meet the above conditions.