Return and Refund Policy

Expert Custom Boxes makes custom packaging boxes and delivers them to your doorstep as per customer requriement. If your order is damaged or don’t meet your requirements, please inform the company with in 3 business days of receiving your order.

Company's Fault: Please note that charge back is not an option. However, if the defect is found to be the company's fault, we will provide a free reprint of your order. All defect evaluations will be decided by the Expert Custom Boxes management team.

Client's Fault: If the fault is at the customer's end and a reprint is needed, the complete order must be returned within 7 working days at the customer's expense, along with clear documentation of the defects and digital photos (Note: you will be charged for reprint as per company policy). If the customer still need the refund, the customer must return the printed items, and a refund will be issued after deducting the setup and shipping costs.

Have Questions?

Call us at +1-312-280-5876 for questions related to refunds and returns.